Terms of service

(For the purposes of these Conditions, the term "Company" refers to "Soul Traders Limited trading as Bathrooms Online")

A. Conditions of sale

1. Definitions and interpretation
"Buyer" means the person seeking to acquire Goods from the Company. Where the Buyer is more than one person, these Terms will bind those persons jointly and severally.
"Goods" means goods supplied by the Company to the Buyer from time to time.
"Quote" means a written quote provided by the Company to the Buyer for the Goods and attached to these Terms.
"Terms" means these terms and conditions of trade.

2. Terms of trade
These Terms apply to the supply of all Goods by the Company to the Buyer, and prevail over any other terms and conditions asserted by or on behalf of the Buyer or any other person in respect of such supply. By accepting a Quote and/or submitting an order for Goods to the Company, the Buyer accepts these Terms and each order accepted by the Company will constitute a separate agreement ("Agreement").

3. Price
Prices for New Zealand purchases are in New Zealand dollars and include GST. The price agreed when the Company accepts an order applies to that order. Later price changes do not change the agreed price of an accepted order. Changes to an accepted order require the Buyer’s agreement or a lawful basis.

4. Taxes & delivery charges
4.1 Prices for New Zealand purchases include GST. Delivery charges are shown before the Buyer completes the purchase. If a delivery arrangement requires a separate quote, the Company will obtain the Buyer’s agreement to that charge before proceeding.
4.2 The Company will issue a valid tax invoice showing the Goods supplied, GST and any agreed delivery charges.

5. Payment
Payment must be received in full and cleared before Goods are dispatched or collected. Bathrooms Online does not offer trade accounts or credit terms. Available payment methods are shown at checkout.

6. Orders and delivery
6.1 Orders may be placed through our website or submitted to us in writing, including by email. The Company reserves the right to refuse any order for Goods, and no order is binding until accepted by the Company. Acceptance will be given either by the Company confirming acceptance of the order in writing, or by the Company delivering the order.

6.2 The Buyer cannot cancel or amend an order without the written agreement of the Company.

6.3 Delivery will be made to the place indicated in the Quote, or if no place is indicated, delivery will be made at the Company's premises. If the Buyer fails or refuses to take delivery, the Goods will be deemed to have been delivered when the Company was willing to deliver them. The Company is entitled to deliver the Goods by instalments and to require that each instalment be regarded as a separate Agreement under the Terms . If the Company fails to deliver or makes defective delivery of one or more instalments, this does not entitle the Buyer to repudiate the Agreement. Please report transit damage within 48 hours of delivery, as explained in the delivery instructions below and our Store Policies. For other product faults or supply errors, please contact us promptly when the issue is discovered. The transit-damage reporting timeframe does not impose a deadline on rights under clause 11.

7. Delay
Any time for delivery of the Goods is approximate only and will not be deemed to be of the essence of the Agreement.

8. Ownership and care of Goods
Ownership of the Goods passes to the Buyer once the Company has accepted the order and received full payment. Responsibility for caring for the Goods passes to the Buyer when they are delivered as agreed or collected by the Buyer or an authorised representative. Where the Company arranges delivery, please contact us about Goods lost or damaged in transit so we can investigate and meet our delivery obligations.

9. Returns
If project plans change, please contact us for approval before returning suitable, correctly supplied Goods. Approved returns must be unused, uninstalled and in their original resaleable condition, with original packaging, all parts and manuals.

For approved returns, timeframes run from the purchase date:
(a) Within 30 days: a 10% restocking fee applies to stocked items and 20% to items ordered in.
(b) After 30 days and up to 60 days: a 20% restocking fee applies.
(c) After 60 days: returns cannot be accepted.

Custom-made items are non-returnable under this returns policy. Non-lead-free products are excluded from this returns policy from 1 February 2026. We will confirm the applicable fee and available refund, exchange or credit options before you return the Goods. You arrange and pay for return delivery. In some cases, we may waive the restocking fee for an exchange or store credit.

These conditions apply to suitable, correctly supplied Goods. If an item is faulty, damaged on arrival, unsafe or incorrectly described or supplied, please contact us for assessment and an appropriate remedy. Restocking fees do not apply in these circumstances. See our Store Policies for return instructions and further details.

10. Determining when the Buyer is not a 'consumer'
If the Buyer is acquiring the Goods for the purpose of resupplying them in trade, or repairing or treating in trade other goods or fixtures on land, the Buyer acknowledges that it is not a 'consumer' as defined in the Fair Trading Act 1986 ("FTA") and Consumer Guarantees Act 1993 ("CGA"). Accordingly, the rights that a 'consumer' has under those acts will not apply to such a Buyer.

11. Confirmation of consumer rights
Subject to clause 12, nothing in these Terms affects any rights that a person who is a 'consumer' for the purposes of the FTA or CGA may have under those Acts.

12. Business-to-business contracting out - Consumer Guarantees Act 1993
The Buyer acknowledges and agrees that if it is acquiring the Goods for the purposes of a business, the provisions of the CGA will not apply to such supply.

13. No warranties or reliance
Except as expressly provided in these Terms or an Agreement, all representations or warranties (statutory, express or implied), except any which may not lawfully be excluded, are expressly excluded, including without prejudice to the generality of the foregoing, any implied warranties of merchantability and fitness for a particular purpose. No agent or representative of the Company is authorised to make (and the Company will not be bound by) any representations statements warranties conditions or agreements not expressly set out in these Terms.

14. Warranty
Manufacturer warranty periods, coverage and geographical limits vary by supplier, product and use. Please check the applicable supplier terms on our Warranty Information page. For products intended for use outside New Zealand, contact us before ordering to confirm the applicable warranty cover.

If you need help with a fault, contact Bathrooms Online with your order number or other proof of purchase, a description of the issue and any relevant photos or video. You may contact us directly; supplier service forms are optional. Please contact us before arranging repairs, removal or reinstallation so we can advise on assessment and the next steps. If there is a safety concern or an active leak, stop using the product and seek appropriate qualified assistance. Manufacturer warranties are additional to the consumer rights referred to in clause 11.

15. Liability
15.1 The Company is not liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by the Buyer arising from any breach of the Company's obligations arising under or in connection with the Agreement, or from any cancellation of the Agreement, or from any negligence on the part of the Company, its servants, agents or contractors. The Company is not liable for any loss, damage or injury caused to the Buyer's servants, agents, contractors, customers, visitors, tenants, trespassers or other persons whomsoever.

15.2 The Company's liability is otherwise limited to the value of the Goods acquired under the applicable Agreement.

15.3 Supplier closure and warranty obligations
If a supplier or manufacturer ceases trading, becomes insolvent or otherwise ceases operating and is unable to fulfil its warranty obligations, Bathrooms Online does not automatically take over that supplier’s or manufacturer’s separate warranty promises. Bathrooms Online remains responsible for its own obligations under applicable consumer law, as recognised in clause 11. Warranty claims and associated inspection, call-out, labour, parts, repair, replacement, freight, removal or reinstallation costs will be assessed under the applicable warranty and law. Please contact us so we can assess the issue and explain the available options.

16. Termination
The Company may terminate any Agreement (at its absolute and unfettered discretion) by giving notice to the Buyer, and neither party will be bound by the Agreement except:

(a) to the extent necessary to settle any outstanding payment or refund obligations relating to the Agreement;
(b) clause 15 (dealing with liability) will continue to be of full force and effect; and
(c) that any supply of Goods made by the Company to the Buyer after the termination of any such Agreement shall, unless the parties agree otherwise, be made on the Terms.

The Company will be under absolutely no obligation to provide the Buyer or any other person with any explanation of the reasons for the termination.

17. Incorrect pricing
We do our best to keep website prices accurate. If we discover a pricing error before accepting an order, we will explain the correction and ask whether you wish to proceed or receive a refund. We will refund payments for any order we do not accept. We will not charge a higher amount without your agreement. Once an order has been accepted, any change requires your agreement or a lawful basis.

B. Conditions of quote

18. A Quote provided by the Company to the Buyer (whether written or oral) is not an offer but is an invitation only for the Buyer to place an order based on that Quote. Any Quote is valid for 30 days (unless otherwise stated in the Quote), after which period the Quote shall expire.

19. If the Company provides a written Quote to the Buyer, the price of the Goods specified in the Quote is an indication of the price only (unless specifically stated otherwise) and the relevant Agreement shall include any other specific terms set out in that Quote provided that:
(a) the Buyer submits an order based on the Quote within the stated time period by returning a signed copy of the Quote to the Company's office.
(b) any queries or objections must be raised by the Buyer and attended to before the Quote is signed and accepted by the Buyer; and
(c) the Company accepts that order under clause 6.1 of the Conditions of Sale in these Terms.

20. The Buyer acknowledges that:
(a) the prices indicated in the Quote are subject to change at any time before the Buyer accepts the Quote. The Company will give you notice of such change.
(b) All Quotes are conditional upon the Goods being available.

21. If there is any inconsistency or conflict between these Terms and any Quote or order, these Terms prevail, and if there is any inconsistency or conflict between a Quote and an order, the Quote prevails.

C. Holding goods

22. Goods may be held by prior arrangement only. If you need to delay delivery or collection, please contact us in advance. We will confirm whether we can hold the Goods and agree a delivery or collection date with you. Storage is subject to available space and prior agreement.

D. Instructions for accepting deliveries

Where possible, arrange for someone to receive your order. If someone else accepts delivery for you, please make sure they follow the guidance below.

Procedure on delivery

1) Check the number of packages against the delivery note and note any visible shortages with the driver before signing. Contact us promptly if anything is missing.

2) Inspect the packaging and contents as soon as possible, and before installation or storage. Where possible, record visible damage on the delivery note before signing. Keep the packaging while we review the issue.

If damage is visible:
(a) Ask the driver to record the damage on the delivery note and take clear photos of the product, packaging and courier label.
(b) If the Goods appear badly damaged, you may decline delivery of the affected Goods. Ask the driver to record the reason and contact us promptly.
(c) If you are unsure what to do during our working hours, call us on 09 274 6716.
(d) Please report transit damage within 48 hours of delivery by emailing sales@bathroomsonline.co.nz with your order number and clear photos. Our carriers require prompt reporting so we can lodge a claim. Late reporting may affect our ability to recover costs from the carrier. Please contact us even if you discover a problem later; this reporting timeframe does not limit the rights referred to in clause 11.

Please do not install damaged or incorrect Goods before contacting us. Wait until all products have arrived and you have checked that they are correct, complete and in good condition before confirming installation appointments. Protect stored Goods from weather, building work and handling damage.

See our Store Policies for delivery estimates, collection arrangements and further guidance.