Bathrooms Online · Customer care
Warranty support,
made simple.
Find warranty information and service request forms for your brand below. If you need help with your product or a warranty enquiry, please get in touch with us.
Find your brand
View supplier information and service links.
Gather your details
Gather any available purchase, product and installation details, a description of the issue, photos or video, and your contact details. See our checklist below.
Get support
Contact us or use a supplier’s request form.
Brand directory
Find your warranty information
Choose your brand below. Warranty periods and cover vary by supplier, product and use. All supplier links open in a new tab.
Acero
Warranty information (PDF)Allproof
Request warranty informationAmerican Standard
Warranty informationCaroma & Methven
Caroma warranty information (PDF)Methven warranty information (PDF)Warranty / service requestCode Interiors
Product information & supportWarranty / service requestFelton
Warranty informationService request (plumbers / merchants)Greens Tapware
Warranty information & claim formHansgrohe
Product information (BPIR PDF)Heirloom
Warranty information (PDF)IXL
Warranty terms & conditions (NZ)Warranty / service requestKohler
Warranty informationNewtech
Warranty information (PDF)Plumbline
Warranty informationWarranty / service requestPuretec
Warranty information (PDF)Rinnai
Warranty informationRobertson
Warranty informationContact & service enquiriesVoda Plumbingware
Warranty informationWarranty / service requestWaterware
Producer statement (PDF)Warranty / service requestWeiss
Warranty informationSupplier pages and documents can change. If a warranty link no longer works, use the website link in the brand’s card to find its latest support information, or contact us for help. Can’t find your brand or open a link? We can help.
A little preparation helps
Before you get in touch
Send us as much of the following as you have so we can understand the issue and help with the next step.
Don’t have every detail? Please contact us anyway.
- Proof of purchaseYour order number, invoice, receipt or other purchase record.
- Product detailsBrand, model, finish and serial number, if available.
- A description of the issueWhat’s happening and when you first noticed it.
- Clear photos or a short videoShow the complete product and a close-up of the concern.
- Installation and contact detailsInstallation date and your installer’s name and contact details, if known, plus your name and the best number to reach you.
Helpful answers
Warranty questions
Should I contact Bathrooms Online or the manufacturer?
If you purchased from Bathrooms Online, you’re welcome to contact us directly. The supplier links above are an optional way to access technical support or start a service request. You do not have to deal only with the manufacturer.
How long is my product covered?
Manufacturer warranty periods depend on the product, and coverage may vary for components, parts and labour costs. You can check the applicable warranty periods and terms using the individual brand links above. If you’re unsure which terms apply, contact us with your product and purchase details so we can assist.
Does the warranty cover labour and call-out costs?
Manufacturer warranty cover for labour, call-outs and replacement parts varies by supplier and product. These costs may have different cover periods or require prior approval. Before booking a tradesperson for warranty work, contact us or the manufacturer to confirm the process and applicable cover.
What if I notice a fault before installation?
Please check your product before installation. If you notice damage, missing parts or a possible fault, contact us with your order details and clear photos before proceeding. Keep the product and its packaging while we help confirm the next steps.
Should I remove or return the product first?
Contact us or the manufacturer before arranging removal, repair or return so we can discuss assessment and the next steps. If there is a safety concern or an active leak, stop using the product and seek appropriate qualified assistance.
Where can I find installation and care guidance?
Check the documents supplied with your product and any guides on its product page or the supplier’s website. Follow the manufacturer’s installation and care instructions, and use appropriately qualified installers where required. Contact us if you need help finding a guide.
